Reference

Our Terms and Conditions for Account Use

These terms set out what you agree to when you open and use a pos5d account — covering deposits via DANA, OVO, and GoPay, access to our lobby, and how we handle account activity.

DANA, OVO, GoPay coveredAccount-level obligationsIndonesia-eligible regionsWallet transaction rulesAccount suspension conditions

Explore the Lobby Read FAQ

ACCOUNT INTEGRITY

How We Manage Your Account and Data

We keep your account data only as long as it is needed for operational, legal, or security reasons. You can request a summary of the data we hold by contacting support through live chat or email. Requests are reviewed and responded to within a reasonable timeframe, subject to verification of your identity.

Data Retention

Account and transaction records — including DANA, OVO, and GoPay activity — are retained only for the period required by operational and compliance needs. Retention periods are not indefinite.

Cookie Use

We use session cookies to keep your account active and to remember wallet preferences. No personal financial data is stored in cookies. You can clear them at any time through your mobile browser settings.

Account Security

Your account is protected with OTP verification on login and on GoPay or DANA withdrawal requests. Never share your OTP or PIN with anyone, including anyone claiming to be from our support team.

Change Requests

To update your registered phone number, e-wallet details, or account name, contact support via live chat with your account ID ready. Identity verification is required before any changes are applied.

What These Terms Actually Cover

pos5d Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By creating an account on pos5d, you confirm that you have read and accepted these terms in full. They apply to every action you take on the platform — from your first DANA deposit to any GoPay withdrawal you request. We update these terms when our

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services change, and the version published at the time of your session is the one that applies. Your account is personal and non-transferable. You are responsible for keeping your login credentials safe. If you suspect unauthorised access, contact our support team immediately through the live chat
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channel available on the site. Transactions processed through OVO, DANA, and GoPay are subject to the wallet provider's own terms in addition to ours. We are not liable for delays caused by the e-wallet side of the transaction, though we aim to process our end without
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unnecessary hold time. Players in Yogyakarta and other supported areas can reach our lobby as long as access is permitted under local law and the relevant eligible region conditions are met. We reserve the right to suspend or close an account if activity appears inconsistent with
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these terms. Any account balance at the time of suspension is handled according to the review process described in our support policy.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

CONTACT CHANNELS

How to Reach Us About These Terms

Live Chat Reach our account support team directly through the live chat button on the site. Available around the clock for questions about your account, transactions, or these terms.

Email Support Send a written query to our support email for detailed term clarifications or formal requests about account access, wallet transactions, or data held on file.

Account Help Centre Our help section covers common questions about terms, account conditions, DANA, OVO, and GoPay transaction rules — a practical first stop before contacting us directly.

Common Questions About Our Terms

These answers cover the questions we hear most often about how our terms work in practice — including wallet transactions, account access, and your rights as an account holder.

Yes. All transactions — whether via DANA, OVO, or GoPay — are covered by these terms alongside the individual wallet provider's own conditions. Both sets of rules apply at the same time.

We aim to communicate material changes clearly, but the published version at the time of your session is always the governing one. Check this page periodically, especially after account notifications.

If your account is suspended, any remaining balance is subject to a review process. We assess whether the balance is eligible for release based on the circumstances that led to the suspension.

Contact our support team via live chat or email with your account ID. We will verify your identity first, then provide a summary of the relevant data we hold within a reasonable response window.

No. Your account is strictly personal and non-transferable. Sharing access — including login credentials or OTP codes — violates these terms and may result in account suspension.

Access depends on local law and is available only in eligible regions where permitted. We do not override local regulations. Check whether access is lawful in your area before using the platform.

Our Terms and Conditions for Account Use

How We Manage Your Account and Data

Data Retention

Cookie Use

Account Security

Change Requests

How to Reach Us About These Terms

Common Questions About Our Terms

01 Do these terms apply to deposits made via DANA, OVO, and GoPay?

02 Can pos5d change these terms without notice?

03 What happens to my account balance if my account is suspended?

04 How do I request access to the data pos5d holds about me?

05 Can I share my pos5d account with another person?

06 Is access to pos5d available everywhere in Indonesia?

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