Reference

How pos5d Handles Your Account Information

When you open an account with us, we collect only what we need to keep your wallet connections and session history running.

DANA, OVO & GoPay wallet data handled with careAccount data stored only as long as neededYou can request access or deletion at any timeLive casino and slots

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HOW WE PROTECT IT

Data Handling, Cookies, Security and Retention

Account Security

Your account is protected with an OTP verification step on each new device login. We do not store your DANA, OVO, or GoPay PIN — that stays inside the wallet app on your phone.

Cookie Use

Session cookies keep you logged in across page loads. Preference cookies remember your last wallet selection. You can clear or block cookies in your browser; some account features may stop working if you do.

Retention Period

We keep active account data while your account is open and for a reasonable period after closure to meet standard record-keeping obligations. After that window, personal identifiers are removed from our systems.

Your Access Rights

You can ask us what personal data we hold, request a correction if something is wrong, or ask us to delete it where no legal retention obligation applies. We aim to respond to every request promptly.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

Live Chat Support Open the chat widget inside your account dashboard to raise a data request. Our Indonesia support team handles privacy queries and responds with confirmation of next steps.

Email Data Request Send your account data request by email with your registered contact detail and the specific data category you want reviewed, corrected, or removed from our records.

Account Settings Panel Some data updates — like changing the mobile number linked to your OVO or GoPay wallet — can be done directly inside the account settings section without contacting support.

What Information We Hold and Why

pos5d Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

pos5d collects account registration details — your name, contact address, and the e-wallet identifiers you link for deposits and withdrawals through DANA, OVO, or GoPay. We also log device and session data: the browser type, IP address, and page activity that help us detect unusual access

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and keep your account secure. Payment-related records are kept in line with standard financial retention requirements and are not shared with third parties for marketing. We do not sell your data. Cookies are used to maintain your session state and remember your wallet preference — you
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can manage cookie behaviour through your browser settings. Players in Yogyakarta and across Indonesia who access our platform are subject to this policy as a condition of account use. Availability of services depends on local law and eligible regions. Any third-party payment processor we work with
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— such as the infrastructure supporting DANA, OVO, and GoPay transfers — receives only the minimum data needed to complete your transaction. We review our data practices periodically and update this page when our approach changes. If you have questions about a specific data category, reach
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our support channel directly.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About Your Privacy at pos5d

These are the privacy questions we hear most from account holders — about what we store, how long we keep it, and how you can ask us to act on your data.

We share data only with payment processors needed to complete your DANA, OVO, or GoPay transaction. We do not sell your data or share it with advertisers or unrelated third parties.

We record the transaction amount, timestamp, and the GoPay account reference linked to your deposit. Your GoPay PIN and app credentials are never passed to or stored on our servers.

Yes. Contact us through live chat or email with your registered account detail. We will confirm what categories of personal data we hold and provide a summary on request.

We retain records for a standard period after account closure to meet financial and operational obligations. Once that period ends, personal identifiers are removed from active systems.

Go to the account settings panel inside your dashboard and select the wallet management section. You can update your OVO reference there directly, or contact live chat support for help.

We use session cookies to keep you logged in and preference cookies to remember your wallet choice. You can block or delete cookies in your browser settings, though some account features may be affected.

How pos5d Handles Your Account Information

Data Handling, Cookies, Security and Retention

Account Security

Cookie Use

Retention Period

Your Access Rights

How to Reach Us About Your Data

Common Questions About Your Privacy at pos5d

01 Does pos5d share my personal data with third parties?

02 What data is collected when I make a deposit through GoPay?

03 Can I request a copy of all the data pos5d holds about me?

04 How long does pos5d keep my account data after I close my account?

05 How do I update the mobile number linked to my OVO wallet?

06 What cookies does pos5d use and can I turn them off?

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